Is this El Sueño Tropical Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the El Sueño Tropical Hotel have a swimming pool?

Yes, this El Sueño Tropical Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is El Sueño Tropical Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the El Sueño Tropical Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the El Sueño Tropical Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the El Sueño Tropical Hotel?

Based on the information reported by the owner or manager, the El Sueño Tropical Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for El Sueño Tropical Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

El Sueño Tropical Hotel | Hotel in Puerto Carrillo

9.0 (14 Reviews) | 1 Bathroom

Puerto Carrillo Hotel | El Sueño Tropical Hotel

Hotel in Puerto Carrillo

Hotel in Puerto Carrillo with 2 outdoor pools and spa services
2 outdoor pools, coffee/tea in a common area, and spa services are available at this hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Other amenities include a garden.
Housekeeping is available on request.
El Sueño Tropical Hotel offers 16 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 32-inch Smart televisions come with premium cable channels, first-run movies, and Netflix.

Bathrooms include showers. This Puerto Carrillo hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Transportation/Shuttle

Bedding/Linens

Spa

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Facility Overview

Bathrooms

Toilet paper

Soap

Towels

Shampoo

Shower

Bedroom

Air conditioning

Ceiling fan

Bed sheets

Pillow-top mattress

Blackout drapes/curtains

Safe

Window screens

Individually furnished

Individually decorated

In-room massage

Breakfast

Free continental breakfast available daily 7:30 AM–10:00 AM

Coffee/tea in common area(s)

Espresso maker

Parking

24-hour roundtrip airport shuttle (surcharge)

Free secured, uncovered self parking on site

Free beach shuttle

Wheelchair-accessible van parking available

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Wheelchair-accessible public washroom

Stair-free path to entrance

Wheelchair-accessible van parking

Wheelchair-accessible pool

Well-lit path to entrance

Wheelchair-accessible path of travel

Activities

Hiking/biking trails

Mountain biking

Hot springs

Ecotours

Ziplining

Fitness center (free access)

Cave exploring

Horse riding

Fishing

2 outdoor pools

Spa services

Entertainment

Premium channels

Hulu

Cable channels

32-inch Smart TV

Streaming services

First-run movies

Netflix

General

English

Spanish

Designated smoking areas

Guest Services

2 outdoor pools

Front desk (limited hours)

Housekeeping (on request)

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Outdoor entertainment area

Outdoor furniture

Deck or patio

Spa

Massage - Swedish

Massage - hot stone

Ayurvedic treatments

Massage - sports

Massage - deep-tissue

Body treatments

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 16

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome.

Payment Policy

Airport shuttle fee: usd 135 per person (one-way) pet deposit: usd 200 per stay pet fee: usd 1 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total pets pets allowed for an extra charge of usd 1 per pet, per day, plus a deposit of usd 200 per stay pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Richard

Jun 20, 2025 08:20:00 AM

Review Score: 8

Summary: Stay was decent , staff was great. But the rooms didn't have hot water again. I stayed there in January and there was no hot water. The same thing happened this time. You have to fix the hot water. Thank you

See All Reviews

Room Arrangement

Room Info	Facilities
Basic Single Room Room Size: m² 1 Queen Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Garden view, Room and bed type depend on availability check-in, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Double Room Room Size: m² 2 Queen Beds	General No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Garden view, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Deluxe Double Room Room Size: m² 3 Queen Bed and Twin Beds	General No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Bed count maximum 3, Bed count minimum 3
Basic Twin Room Room Size: m² 2 Queen Bed and Twin Bed	General No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Bed count minimum 2, Bed count maximum 2